Effective Date: 15 January 2026

Welcome to Kitaab Paglu (“we”, “our”, “us”), accessible at https://kitaabpaglu.com.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or shop on our website.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information in the following ways:

a) Information You Provide to Us

When you browse our website, place an order, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Messages sent via email, contact forms, or customer support
  • Reviews or feedback you choose to share

Guest checkout is allowed, so creating an account is optional.

b) Payment Information

We do not store your card, UPI, or bank details on our servers.

Payments are securely processed by trusted third-party payment gateways such as:

  • Instamojo
  • PhonePe
  • Razorpay
  • Cashfree

These payment providers collect and process payment data according to their own privacy policies.

c) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring website or source
  • Cookies and similar tracking technologies

This data helps us improve website performance and user experience.

d) Shipping Information

To deliver your orders, we share necessary details (name, phone number, shipping address) with our logistics partner:

  • Shiprocket (and its courier partners)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Send order confirmations, invoices, and delivery updates
  • Provide customer support and respond to queries
  • Process returns, refunds, or replacements
  • Improve our website, products, and services
  • Monitor and prevent fraud, misuse, or security issues
  • Meet legal, accounting, and tax requirements

3. Analytics, Advertising, and Data Sharing

a) Analytics & Advertising Tools

We use:

  • Google Analytics – to understand website traffic and usage patterns
  • Meta (Facebook) Pixel – to measure ad performance and show relevant content

These tools may use cookies and similar technologies to collect non-personal usage data.

b) Sharing of Information

We share your information only when necessary, including with:

  • Payment gateway providers (for payment processing)
  • Shipping partners (for order delivery)
  • Website hosting and technical service providers
  • Analytics and advertising platforms
  • Government or legal authorities, if required by law

 We do not sell your personal information.

4. Your Rights, Choices, and Data Protection

a) Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (where legally permitted)
  • Opt out of marketing communications
  • Request information about how your data is used or shared

To exercise these rights, contact us at support@kitaabpaglu.com.

b) Cookies

Cookies help our website function properly (cart, checkout, login) and help us analyze traffic.

You can:

  • Control or delete cookies through your browser settings
  • Disable cookies, though some features may not work correctly

c) Data Retention

We retain personal data only as long as necessary:

  • Order and invoice records: as required for legal and tax purposes
  • Customer support communications: until issues are resolved or for reasonable follow-up
  • Analytics data: as per platform defaults

d) Data Security

We take reasonable security measures to protect your information, including:

  • SSL (HTTPS) encryption
  • Secure hosting
  • Limited access to personal data
  • Trusted third-party service providers

No online platform is 100% secure, but we actively work to safeguard your data.

e) Children’s Privacy

Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.

5. Updates and Contact Information

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions, concerns, or requests related to privacy, contact us at:

Email: support@kitaabpaglu.com
Website: https://kitaabpaglu.com