Effective Date: [Add date, e.g. 15 January 2026]

Welcome to Kitaab Paglu, accessible at https://kitaabpaglu.com.
These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About Kitaab Paglu

  • Website: https://kitaabpaglu.com
  • Business Name: Kitaab Paglu
  • Email: support@kitaabpaglu.com
  • Service Area: India

Kitaab Paglu is an online bookstore offering printed books, including Hindi and English literature, bestsellers, and related reading material.

2. Eligibility & Use of Website

  • You must be at least 18 years old or have parental/guardian permission to use this website.
  • You agree to use the website only for lawful purposes.
  • You must not misuse the website, attempt unauthorized access, or interfere with its security or functionality.

We reserve the right to suspend or block access if these Terms are violated.

3. Products, Pricing & Availability

  • All products listed are subject to availability.
  • Book images are for representation purposes; actual covers or editions may vary slightly.
  • Prices are listed in Indian Rupees (INR) and may change without prior notice.
  • We reserve the right to:
    • Correct pricing or description errors
    • Cancel orders if a product is unavailable or incorrectly priced

4. Orders & Payments

Order Acceptance

  • Placing an order does not guarantee acceptance.
  • An order is confirmed only after successful payment (except COD) and order confirmation email/SMS.

Payments

Payments are processed securely through third-party payment gateways such as:

  • Instamojo
  • PhonePe
  • Razorpay
  • Cashfree

We do not store your card, UPI, or bank details.

Cash on Delivery (COD)

  • COD availability may depend on location, order value, or courier restrictions.
  • We reserve the right to disable COD for specific orders.

5. Shipping & Delivery

  • Shipping is handled via Shiprocket and its courier partners.
  • Delivery timelines are estimates and may vary due to location, weather, or courier delays.
  • Free shipping offers (such as on orders above a certain value) are subject to change and will be clearly displayed on the website.

We are not responsible for delays caused by courier partners beyond our control.

6. Returns, Refunds & Cancellations

Please refer to our Return & Refund Policy page for detailed information.

General points:

  • Returns or replacements are accepted only if conditions mentioned in the policy are met.
  • Refunds (if approved) will be processed to the original payment method or as per COD refund procedure.
  • Orders once shipped may not be eligible for cancellation.

7. User Accounts & Guest Checkout

  • You may shop as a guest or create an account.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • Any activity under your account is your responsibility.

We reserve the right to suspend or terminate accounts for misuse or fraudulent activity.

8. Intellectual Property

All content on this website, including:

  • Text
  • Logos
  • Graphics
  • Website design
  • Images (except publisher-owned book covers)

is the property of Kitaab Paglu or its content partners and is protected by applicable intellectual property laws.

You may not copy, reproduce, or use any content without prior written permission.

9. Reviews & User Content

  • Users may post reviews or comments where enabled.
  • You agree that your content:
    • Is truthful and lawful
    • Does not infringe on third-party rights
    • Is not abusive, misleading, or offensive

We reserve the right to remove or moderate any content at our discretion.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Kitaab Paglu shall not be liable for indirect, incidental, or consequential damages.
  • Our liability, if any, shall be limited to the value of the product purchased.

Use of the website and services is at your own risk.

11. Third-Party Links & Services

Our website may contain links to third-party websites or services.
We are not responsible for their content, policies, or practices.

12. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal data.

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

14. Changes to These Terms

We may update these Terms from time to time.
Changes will be effective once posted on this page with an updated effective date.

15. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Email: support@kitaabpaglu.com
Website: https://kitaabpaglu.com